Return Policy Page

Return Policy

1. Introduction At Pannai.org, we strive to ensure customer satisfaction with every purchase. This Return Policy outlines the terms under which customers may return products and request refunds or replacements.

2. Eligibility for Returns

• Customers can return products within [X] days of delivery.
• Products must be unused, in their original packaging, and include all accompanying materials.
• Returns will only be accepted if the product is defective, damaged, expired, or does not match the description provided on Pannai.org.
• Certain items, such as perishable goods and customized orders, may not be eligible for returns.

3. Return Process

• Customers must initiate a return request by contacting our support team at [support email/contact].
• A return authorization will be provided along with instructions on how to return the product.
• The customer must securely pack and ship the product to the designated return address.
• Once the returned item is received and inspected, we will process the refund or replacement.

4. Refunds & Replacements

• Refunds will be processed within [X] business days after the returned product is inspected and approved.
• Refunds will be issued to the original payment method unless otherwise specified.
• Customers may opt for a replacement instead of a refund, subject to product availability.
• In case of refund rejection due to non-compliance with return conditions, the product will be sent back to the customer.

5. Shipping & Return Costs

• If the return is due to a defective, damaged, or incorrect item, Pannai.org will bear the return shipping costs.
• If the return is due to a change of mind, customers may be responsible for return shipping charges.

6. Cancellations

• Orders can be canceled before shipment. Once shipped, the order must be returned under the standard return policy.
• Refunds for canceled orders will be processed within [X] business days.

7. Contact Information For any return-related queries, customers can reach out to our support team at [support email/contact].

By making a purchase on Pannai.org, customers agree to this Return Policy. We reserve the right to amend this policy as necessary and will notify customers of significant changes.