Support Policy Page

Support Policy for Pannai.org

1. Introduction At Pannai.org, we are dedicated to providing excellent customer support to ensure a seamless shopping experience. Our support team is available to assist with inquiries, order-related issues, and technical support.

2. Contacting Support Customers can reach our support team through the following channels:

• WhatsApp: 9787983202
• Email: shop@pannai.org

3. Support Availability

• Our support team is available from [Operating Hours] on all working days.
• Response time may vary based on the nature of the inquiry but will typically be within [X] hours.

4. Types of Support Provided

• Order Support: Assistance with order placement, tracking, and modifications.
• Product Inquiries: Information on product usage, specifications, and availability.
• Technical Support: Help with account access, payment issues, and website navigation.
• Return & Refund Assistance: Guidance on initiating returns and refund requests as per our Return Policy.

5. Resolution Time

• Simple queries are typically resolved within [X] hours.
• More complex issues may take up to [Y] business days, depending on the situation.

6. Escalation Process If an issue is not resolved satisfactorily, customers can escalate the matter by contacting our support email with the subject line “Escalation - [Order Number/Issue]”.

7. Customer Responsibilities

• Provide accurate order and contact details while seeking support.
• Be respectful and cooperative with our support team.
• Follow the necessary steps outlined by our team for issue resolution.

8. Changes to Support Policy Pannai.org reserves the right to update this support policy as needed. Any significant changes will be communicated via our website.

For further assistance, feel free to contact us via WhatsApp or email. We’re here to help!